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Digital / Omnichannel Support
Social Media Moderation
Monitoring and moderation of your social channels so comments and DMs get a timely, on-brand response.
Overview
Social channels move fast, and a slow or off-brand reply is visible to everyone. We monitor your channels and respond promptly, escalating anything sensitive to your team.
What's Included
- Comment and DM monitoring across platforms
- On-brand response drafting
- Escalation of sensitive or negative mentions
- Weekly sentiment summaries
Ready to set up Social Media Moderation?
Let's talk through your volumes, hours, and channels — we'll scope a plan that fits.